ADVANCEMENT OPERATIONS MANAGER

DEPARTMENT:           Office of Development and Alumni Relations (DAR),

LOCATION:                  Paris

CONTRACT:                 CDI/Permanent – Full Time

CLASSIFICATION:       Cadre C1

SUPERVISOR:               Vice President for Development and Alumni Relations or any other supervisor designated by the President

POSITION OVERVIEW

The Advancement Operations Manager is principally responsible for supporting the fundraising success of the team through data-driven, efficient fundraising strategies by overseeing prospects and portfolio management, prospect research and database management. This position ensures integrity, effectiveness, and strategic use of donor data, donor lifecycle management, and reporting to support frontline fundraisers and leadership. Serving as a key member of the team, they drive operational excellence, informed decision-making, and best practices that will enable sustainable philanthropic growth.

RESPONSIBILITIES

Prospect and Portfolio Management (40%)

·       Develop and maintain a comprehensive Prospect Management Handbook, outlining policies, procedures, and best practices across the full donor lifecycle.

·       Manage and oversee the prospect management system, including relationship management strategy, portfolio assignment, tracking, and review processes.

·       Monitor portfolio health, activity levels, and prospect movement; organize regular meetings, and prepare reports and recommendations for DAR leadership and fundraisers.

·       Partner with frontline fundraisers to support effective portfolio strategy, prospect prioritization and strategy development, and goal setting.

·       Ensure prospect and donor interactions are timely, accurately and consistently recorded in the CRM by fundraising staff and support teams.

Prospect Research (30%)

·       Utilize donor screening and research tools to identify, qualify, and rate prospects, enhancing insight into capacity, affinity, and philanthropic interests; ensure that donors and prospects records reflect research insights.

·       Manage prospect research requests, setting priorities and timelines to meet fundraising needs.

·       Coordinate with external research vendors and consultants as needed, ensuring quality control and adherence to ethical standards.

·       Assist the Vice President in managing the trustee pipeline which includes maintaining the list of prospective, current and former trustees and managing research requests from the Committee on Trustees.

·       Develop research profiles, briefings, and analyses to support donor cultivation, solicitation, and stewardship.

·       Work with the Donor Services Coordinator to develop briefings for donor and prospects meetings and events for university leadership (VP Development, President, Members of BoT)

·       Establish and enforce research standards and confidentiality protocols.

Database and Technology Management (20%)

·       Maintaining and optimizing the CRM systems, ensuring data integrity, integrations with other systems and implementing best practices for constituent data.

·       Oversee the development and implementation of the alumni engagement and fundraising metrics including data recording, tracking and reporting procedures.

·       Supervise the work of the staff or contract database manager in performing regular updates, imports, dashboard development and reporting.

·       Support the development of online fundraising campaigns, develop lists for outreach and segmentation and build fundraising campaign pages in the online giving platform (GiveCampus).

·       Serve as the primary point of contact for the department on Intranet, Teams Channels and OneDrive management

·       Identify opportunities to improve systems, workflows, and processes to increase efficiency and effectiveness across the team.

General Administration – 10%

·       Stay current on advancement operations trends, tools, and regulatory considerations, recommending updates as appropriate.

·       Assist in monitoring the Development and Alumni Relations shared email inboxes, ensure all messages are responded to by the appropriate party.

·       Update contact information, profile data, contact reports and donor records to maintain the accuracy of information within the CRM (Raiser Edge RE-NXT).

·       Assists in coordinating campus tours for alumni, greeting visitors to Development and Alumni Relations office.

·       Provide support for events organized and hosted by Development and Alumni Relations.

·       Assisting with Paris office management such as ordering supplies and organizing storage space.

·       As a member of a small team, the Advancement Operations Manager may be called upon to assist with other departmental tasks and programs.

Other appropriate duties may also be assigned as requested by the Supervisor and according to the needs of the Department.

Travel expectation: This position may travel to key events in Europe several times per year and may include travel to conduct face to face meetings with alumni and volunteers in this region.

QUALIFICATIONS

·       Minimum of bachelor’s degree or equivalent

·       Excellent communication and interpersonal skills, service-oriented

·       Highly organized and attentive to details, able to multitask during busy times of the academic year

·       Self-motivated and able to work independently

·       High degree of computer literacy, particularly Excel, database, e-mail, and word processing software

·       Interest in higher education, travel, and cultural activities

·       Knowledge of the American system of education preferred

·       Bilingual English/French

·       Valid work permit for France, or EU nationality

APPLICATIONS:

To apply, please send your CV and cover letter to recruitment.hr@aup.edu and title the email in the following convention: “First and Last name – Advancement Operation Manager”.

 

 

 

 

 

 

 

 

 

 

 

Étiqueté comme : Enseignement